vCloud Group
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Let us show you a better way for your devices to be managed. Now with per user management, and up to 5 devices over different platforms, we make running your business much smoother.
The continuity of your business is at the forefront to vCloud. We ensure we have all your information data backed up and replicated off-site, like this we can bring you back online with minimal downtime.
Having the flexibility to work from anywhere, having access to all your information systems and data from where you are in the world, is our number one reason for making your business more productive.
A SD-WAN (Software Defined - Wide Area Network) network replaces a traditional network router, supporting aggregation, bonding private WAN and failover, and at a fraction of the cost.
Looking for cost-effective on-premise or cloud-based VoIP phone systems? This PBX solution is born and bred in the Cloud to give you the best functionality and with all the traditional features.
We deal directly with all the major wholesalers, meaning we research a cost-effective enterprise internet service for your business, not matter the size. Giving you the best price and service available.
Having a Hosted Exchange Server in one of our data centres, allows us to manage all your business' email requirements and complete it in minimal time. The Cloud, it’s where email should be.
vCloud Hosting has the dedicated professional hosting solution for you. We want to provide you a hosting platform that you have complete control over… and one that doesnt break your budget.
Search engines drive customers to the products, services and/or solutions you advertise and promote on your company's website. Let our expert team help bring your company's SEO to speed.
Over 10 years of experience in managing, supporting and automating I.T services within the law industry, let us manage your Law Firm Management system in the cloud or on premises.
Want to work with no limitations? Arrange a 30-minute discussion with one of our senior cloud network architects to talk about our ‘work from anywhere, on any device’ solutions and how they work.
Are you worried about your business interruption strategy? Do you need help in creating a solution? Let us come and discuss our 99% fail-safe solution to gear your business to the next level.
It is important to stop spam before it reaches your business' email inbox. With our cloud based spam prevention solutions you will be able to safely scroll through your emails without worrying about what is or is not malicous emails.
Have you been at the mercy of ransomware? Do not let malicious hackers take over how you browse the internet. With our website inteligent threat protection you are safe knowing you can browse the internet safely and securely.
Email: info@vcloudgroup.net Phone: 1800 825 683
Job Title: Admin/Office Manager
Experience: 5 Years
Email: Click Here
Phone: 61391324400
Meet Jo Ann, who came with a proven track record in managing a Managed Service Provider (MSP). Jo has provided the glue for vCloud Group. Managing all the technical support engineers and ensuring they stay on track with all technical support tickets. Whether its assigning a ticket to an engineer, to following up and making sure the job is completed from the engineer side, and ensuring with customers that the job is completed and can be closed and sent to billing.
Jo also manages all incoming phone calls and allocates them to the required team member, she has extensive knowledge of using our job management and time billing system. When Jo started at vCloud Group, there was only a ticketing system, but no job management and billing system. With Jo help, testing and many discussions over Zoom, we internally developed what we call the vCloud OneSync management system.
Jo's with vCloud Group provided her with invaluable insights into the complex ecosystem of IT infrastructure and client management.
With over 5 years managing Managed Service Providers (MSPs), Jo has proven she has the experience to manage the MSP, all the technical support engineers and keep everything aligned with vCloud Group's Policy and Procedures.
While having no technical knowledge how to fix IT support issues, Jo is great at picking what your support issue is, finding an engineer who can get onto your issue and make sure the ticket that is raised is closed. Jo also has all the access to reboot phone systems and remotely rebooting desktop computers and virtual machines. Jo has all the required access to perform these tasks, without having to escalate them to the technical support team.
1800 825 683
info@vcloudgroup.net
