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Let us show you a better way for your devices to be managed. Now with per user management, and up to 5 devices over different platforms, we make running your business much smoother.
The continuity of your business is at the forefront to vCloud. We ensure we have all your information data backed up and replicated off-site, like this we can bring you back online with minimal downtime.
Having the flexibility to work from anywhere, having access to all your information systems and data from where you are in the world, is our number one reason for making your business more productive.
A SD-WAN (Software Defined - Wide Area Network) network replaces a traditional network router, supporting aggregation, bonding private WAN and failover, and at a fraction of the cost.
Looking for cost-effective on-premise or cloud-based VoIP phone systems? This PBX solution is born and bred in the Cloud to give you the best functionality and with all the traditional features.
We deal directly with all the major wholesalers, meaning we research a cost-effective enterprise internet service for your business, not matter the size. Giving you the best price and service available.
Having a Hosted Exchange Server in one of our data centres, allows us to manage all your business' email requirements and complete it in minimal time. The Cloud, it’s where email should be.
vCloud Hosting has the dedicated professional hosting solution for you. We want to provide you a hosting platform that you have complete control over… and one that doesnt break your budget.
Search engines drive customers to the products, services and/or solutions you advertise and promote on your company's website. Let our expert team help bring your company's SEO to speed.
Over 10 years of experience in managing, supporting and automating I.T services within the law industry, let us manage your Law Firm Management system in the cloud or on premises.
Want to work with no limitations? Arrange a 30-minute discussion with one of our senior cloud network architects to talk about our ‘work from anywhere, on any device’ solutions and how they work.
Are you worried about your business interruption strategy? Do you need help in creating a solution? Let us come and discuss our 99% fail-safe solution to gear your business to the next level.
It is important to stop spam before it reaches your business' email inbox. With our cloud based spam prevention solutions you will be able to safely scroll through your emails without worrying about what is or is not malicous emails.
Have you been at the mercy of ransomware? Do not let malicious hackers take over how you browse the internet. With our website inteligent threat protection you are safe knowing you can browse the internet safely and securely.
Email: info@vcloudgroup.net Phone: 1800 825 683
And Why You Should Never Let Someone Else Hold All the KeysBy Trevor Mifsud, CEO at vCloud Group
For many business owners, Microsoft 365 feels like “just email.”
In reality, it does much more.
It runs email, calendars, Teams, files, logins, and often much of the company’s daily work. If Microsoft 365 stops working, large parts of the business can stop too.
That is why control of the Microsoft 365 tenant matters so much.
At vCloud Group, we believe the business owner should always have full admin access to the tenant. At the same time, the IT provider should also have the right level of access, including global admin where appropriate, so the environment can be supported properly.
That balance matters.
A simple analogy helps here.
Your Microsoft 365 environment is like your office building. Your emails are the mailroom. Your files are the filing cabinets.
Your Teams meetings are the meeting rooms. Your user accounts are the doors and keys.
Now imagine owning the business but not holding the master key to the building.
That would feel wrong.
The same is true with Microsoft 365.
Full admin access means the business owner has the highest level of control over the tenant.
You do not need to use it every day. You do not need to be technical. But you do need to have it.
That way, your business can:
confirm ownership
approve major changes
recover from access issues
move providers if needed
maintain control during security events
This is about ownership, not daily IT work.
If the owner does not have full admin access, the business becomes dependent on someone else to manage a critical system.
That can affect email, user accounts, file access, security settings, and licence management. It can also slow down urgent responses during phishing incidents, staff departures, or account compromise.
In the worst case, the business may lose access to part of its own environment while trying to prove ownership or recover control.
That can be expensive and disruptive.
Some people hear “global admin” and worry it gives the IT provider too much power.
The truth is simpler.
If you hire a provider to manage Microsoft 365 properly, they need enough access to secure it, support it, and fix problems. Without the right level of access, support becomes slower and less effective.
So the right answer is not to lock out the provider. The right answer is to make sure both parties have the right access.
The owner should hold full control. The IT provider should hold the access needed to do the job properly.
When access is set up properly, everything becomes smoother.
The owner stays in control. The provider can still support the environment. Security improves. Provider changes become easier. Recovery becomes faster.
Most importantly, the business does not depend on hidden credentials or undocumented access.
The biggest risk is dependency again.
If only the provider controls the tenant, the business may struggle to make changes, move providers, or respond to urgent issues. That is not a healthy setup.
Microsoft 365 holds too much of the business to sit outside owner control.
At vCloud Group, we believe the customer should always have full admin access to the Microsoft 365 tenant.
We also maintain the global admin access needed to support, secure, and manage the environment properly.
That gives the customer transparency and control, while still allowing us to do the work effectively.
It is the right balance.
Click here to get totally freeyour online digital asset readiness checklist
Microsoft 365 is not just another software platform.
It is often the operational core of the business. That is why the owner should always control the tenant, even if a provider manages it daily.
Because when your email, files, and user accounts depend on Microsoft 365, ownership should never be unclear.
Next blog in this series
If you would like read the next blog in this series, next understand why it’s important to have a backup, and why they should be tested regularly, and having access to it:https://vcloudgroup.net/backups-and-backup-testing-what-every-business-owner-needs-to-understand/
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